Turn WhatsApp and Instagram into confirmed reservations

Lixsa answers in seconds, handles FAQs, and guides the customer to the reservation 24/7, even during rush hour.

No Credit Card Required

Multi-Channel

Lixsa centralizes all your restaurant messages in an omnichannel inbox. It doesn't matter if your customers contact you via WhatsApp, Instagram, Facebook Messenger, email or webchat: everything arrives at the same panel so your team doesn't miss any conversation, reservation or order.

From this inbox, Lixsa can reply automatically (frequently asked questions) or route the inquiry to the appropriate member (dining room, reservations, delivery/take away), accelerating customer service and maintaining a consistent tone across all channels, even during peak hours.

The result is more organized and efficient support, with a unified conversation history to always have the full context: table availability, hours, location, menu, allergens, events and reservation conditions.

More simplicity for your team. Better experience for your customers. More confirmed reservations and more orders.

Manage Reservations

Managing a reservation via WhatsApp, Instagram or Facebook Messenger in a restaurant usually involves many manual steps: answering questions, checking availability, confirming time and diners, noting special requests (allergens, high chairs, terrace), and writing back to confirm or remind the appointment.

Lixsa automates reservation management: it detects the intent to book, collects necessary details and registers the reservation in your reservation manager. Moreover, it sends immediate confirmation and post-reservation reminders with all details (day, time, number of diners, location and conditions), helping to reduce no-shows and keep the dining room better organized.

It works just as well with text and audio messages, and everything is consolidated in a single conversation history linked to the customer to always have the complete context of the reservation.

Less repetitive work for your team. More confirmed reservations. Fewer cancellations and empty tables.

WhatsApp Campaigns

Massive messages to your customers via WhatsApp

With Lixsa you can send massive WhatsApp messages to your customer database in minutes: draft the message, choose the audience (e.g., regular customers, those who haven't come in 60 days, those who booked on weekdays) and schedule the delivery. As simple as writing a chat, but reaching hundreds or thousands of contacts at once.

Additionally, you can measure performance with key restaurant metrics:

Delivered (how many were successfully received)
Open/Read rate (who saw it)
CTR / clicks (who clicked on the reservation link or menu)
Replies (who answered to request a table)
Generated reservations (conversions attributable to the send)

The goal is clear: fill tables, activate slow days and push sales with short actionable messages.

Example of a message that drives sales (ready to copy):
“Hi, {Name}. This week we have a table on the terrace and today we're launching a promo: 2 for 1 on desserts booking before 18:00. Shall I book you for today or tomorrow? Reply with people + time.”

If you tell me what to prioritize (weekday reservations, early shifts, average ticket, or events), I will prepare 5 messages in 2 versions (short and ultra-short) for A/B testing.

Smart Review Requests

Asking for reviews manually is time-consuming and often forgotten.

Lixsa automates the request: a few days after the visit, it sends a message to know their experience. If the feedback is positive, it invites them to leave a public review; if negative, it opens the conversation and handles the issue immediately.

This is how you turn your customers' satisfaction into visible ratings and solve problems privately, without exposing your brand.

More positive reviews where they matter to your restaurant. Fewer risks to your reputation.

Easy Training

With Lixsa you don't need technical knowledge: just upload your documents, links or manuals (menu, allergens, reservation policies) and the AI understands them to answer your diners. No complex setups or tangled flows.

Key questions: add your restaurant FAQs so Lixsa responds accurately on the most critical topics for your business.

Always improving: with each interaction, Lixsa learns and perfects its answers; if it's unsure, it routes the inquiry to your team without making up information.

Lixsa Sandbox

Before Lixsa talks to your real customers, you have a secure testing environment (sandbox) where you can train it, configure it and validate that everything works as expected in your restaurant.

In this space you define its brand personality (name, tone, style and main language) and load the key training information: menu, services, hours, locations, FAQs and specific reservation scenarios.

Here you can simulate conversations in real time to check how Lixsa responds to different customer inquiries. This allows you to adjust and perfect its answers before enabling it to the public.

The system also shows practical examples of its behavior when facing text messages, audio or images, ensuring a consistent and professional experience across all channels.

Ultimately, Test Mode is the place where you guarantee that Lixsa is well trained, aligned with your brand and ready to offer the best possible service from the first contact.

Direct Contact

Lixsa is the only platform on the market that works with WhatsApp Business Cloud and allows your team to write to customers directly, without templates or mandatory flows.

Unlike other solutions, you don't need to configure predefined messages or follow cumbersome steps: simply search the contact, write and send, just like in personal WhatsApp, but with the traceability required by a restaurant.

This makes communication faster, more natural and closer, while all conversations are kept in a centralized history within Lixsa for your business.

In short, it is the most simple and flexible way to talk with your customers and coordinate reservations via WhatsApp, maintaining professionalism and team control at all times.

Automatic Escalation

If Lixsa is not 100% sure of the answer, it doesn't improvise: it routes the conversation to your team and notifies them immediately.

Assignment is intelligent: it sends each case to the correct member based on their profile (dining room, reservations or other role) and their availability schedule. That person receives a notification with all the context: who the customer is, what they requested and what remains unresolved, to continue without losing the thread.

You can define simple rules: which topics must always be routed (for example, complex modifications, special events or complaints), who is assigned each type of case and at what times.

If at that moment no one is available, Lixsa informs the customer that a colleague will contact them later and leaves everything recorded and ready to resume.

More control for you. Better experience for your diners.

Data Analytics

The Lixsa analytics system offers a complete view of the impact on your restaurant. From a single dashboard you can access key metrics that show how AI drives reservations and optimizes customer service.

You will be able to measure the revenue directly attributed to Lixsa (assisted and automated reservations), to quantify the economic value of automation in your dining room metrics.

You will access a detailed analysis of the conversations: how many Lixsa has handled, which required human intervention and which were resolved automatically. You will also be able to review the response and resolution times, critical factors to improve the customer experience and secure the reservation.

You will identify the most used channels by your customers—WhatsApp, Instagram, Facebook Messenger or webchat—to adjust your communication strategy and effort to their real habits.

Additionally, interactions and their types are analyzed to detect patterns in the most frequent inquiries (hours, availability, menus). With this you can anticipate needs, improve AI training and make your teams more efficient.

Commercially, Lixsa shows most booked services and those that convert best, helping you identify opportunities for slow days or special events.

Finally, you will be able to evaluate the performance of WhatsApp campaigns, measuring reach, interaction and results in terms of responses and generated reservations.

Smart Actions

Lixsa doesn't just answer your customers: it also executes actions for you. It can cancel reservations, modify times, send attendance reminders and even add notes (like allergies, high chairs or terrace table) directly to the reservation in your system.

With a click you decide which tasks to delegate: from thanking customers for their visit, to scheduling personalized events or confirming attendance, based on their previous interactions.

Moreover, it automatically tags conversations and, if it detects a case that requires human attention, it escalates it to your team immediately.

More full tables, less waiting time. All managed by Lixsa quickly and efficiently for your restaurant.

In less than 15 minutes you create your Lixsa account, automatic training takes place and you connect your favorite communication channels: WhatsApp, Instagram Messenger, Facebook Messenger, Email or Webchat. From then on, Lixsa takes care of the rest with a guided system that simplifies customer support and improves your users' experience.

WhatsApp, Instagram Messenger, Facebook Messenger, e-mail (G-Suite/Outlook) and WebChat: everything unified in the same inbox with Lixsa, so you can easily manage your conversations without missing any opportunity.

If Lixsa doesn't have the answer or cannot solve the problem, the inquiry is forwarded directly to the team member responsible for that area. This way you ensure that each customer receives the best support without wasting time.

Lixsa recognizes voice notes and analyzes photos or screenshots to identify questions about the menu, reservations or incidents, speeding up the response and improving customer experience.

Yes, you can add your menu, catalog or promotions and Lixsa will learn from them to recommend the appropriate dish or drink to each diner, improving sales and the experience in your restaurant.

Yes, Lixsa.ai can manage reservations automatically in your system or calendar. It takes the customer's data, ensures you have a table available and confirms the reservation. You can connect the systems you need.

With Lixsa.ai you have total freedom: change or cancel your subscription plan at any time, with no long-term commitments.

Of course, if you need help you can chat directly with the Lixsa team via WhatsApp and we will gladly assist you.

Turn WhatsApp and Instagram into confirmed reservations

Multi-Channel

Manage Reservations

WhatsApp Campaigns

Smart Review Requests

Easy Training

Lixsa Sandbox

Direct Contact

Automatic Escalation

Data Analytics

Smart Actions

Your Connected Apps

Frequently Asked Questions

How long does it take to get it running?

What channels does it reply on?

What happens if it doesn't know the answer?

Does it understand audios and images?

Can I add my product catalog?

Can it manage reservations?

Can I cancel or change plans?

Do you offer support?

It's time to increase your sales.