Lixsa centralizes all messages for your dealership, workshop, or official service center in a single omnichannel inbox. Whether they reach out via WhatsApp Business, Instagram, Facebook Messenger, email, or webchat: everything arrives at the same place so your team doesn't miss any conversation, workshop appointment, or sales opportunity.

From this panel, Lixsa can reply automatically or route each inquiry to the appropriate member (workshop reception, post-sales, sales), accelerating automotive customer support, repair tracking, appointment management and reminders, and lead capture and qualification with a consistent tone and policies across all channels.

The result is a more organized and efficient omnichannel support, with a unified conversation history and the complete customer context: appointment request, vehicle status, quotes, pick-up/drop-off, documentation, financing, and next steps.

More simplicity for your workshop, post-sales, and sales team. Better experience for your customers.

With Lixsa you can send messages to segmented lists via WhatsApp Business to communicate offers, promotions, and news from your dealership, workshop, or official service center in minutes: draft the message, select the segment, and schedule the delivery. This way you impact your customer base in an organized and measurable way, without relying on calls or manual tasks.

You can segment by criteria such as model/brand, area, customer type, or interest, and launch specific communications like: “New original accessories arrived for your model”, “Promotion on selected spare parts this week”, “Special offer on tires with installation”, or “Units in stock with limited conditions”. If the customer replies, Lixsa manages the conversation and leaves the request ready or routes it to the right team with full context.

In the dashboard you'll see what matters: reads, replies, initiated conversations, and generated opportunities, helping you repeat what works and fine-tune every promotion.

Asking for reviews manually after a workshop visit or a post-sales delivery takes time and is often forgotten.

Lixsa automates the request: a few days after the appointment, it sends a WhatsApp message to find out about the customer's experience. If the answer is positive, it invites them to leave a review on Google (or other platforms you use). If it's negative, it opens up the conversation and handles the issue immediately, routing it to the appropriate manager.

This is how you turn satisfaction into visible ratings that improve your online reputation and your local SEO, and resolve problems privately without exposing your brand.

More positive reviews for your dealership or workshop. Less reputational risk.

With Lixsa you don't need technical knowledge: you upload your documents, links, or manuals (workshop services, warranties, campaigns, financing, spare parts, appointment processes, documentation) and the AI understands them to answer your dealership and workshop customers via WhatsApp Business, webchat, or social networks, without complex configurations.

Key questions: add your automotive FAQs (appointments, hours, estimated prices, repair status, pick-up/drop-off, courtesy vehicle, post-sales, test drive) so Lixsa responds accurately on critical topics.

Always improving: with each interaction, Lixsa refines answers and, if unsure, routes to the team with the full context, without making up information.

If Lixsa is not 100% sure of the answer, it does not improvise: it escalates the conversation to your team (workshop, post-sales, or sales) and notifies them immediately so it is handled quickly and consistently.

Assignment is intelligent: it routes each case to the right person based on area, role, language, location, and schedule. The agent receives a notification with all the context to continue without losing the thread: who the customer is, license plate/model, reason for contact, appointment (if any), repair status, or lead details (vehicle of interest, financing, test drive).

You can define simple rules: which topics must always be escalated (for example, complaints, warranties, special discounts, sensitive cases, financing, or complex incidents), who is assigned each type of inquiry, and during what timeframes.

If there is no one available at that moment, Lixsa informs the customer that a colleague will reach out later and leaves everything recorded and ready to resume in your omnichannel inbox.

More control for your dealership and workshop. Better customer experience.