Taking an order via WhatsApp, Facebook Messenger, or Instagram for an online store usually requires manual steps: gathering details, opening the eCommerce, creating the order, and generating the payment link.

Lixsa automates this sales flow: it detects the customer's intent, creates the order in your eCommerce, and generates a checkout with a ready payment link, reducing errors and response times.

It works just as well with text messages, audio, or photos, and everything is consolidated in a single conversation history linked to the customer and their order for clear tracking of catalog, payments, and deliveries.

Less repetitive work for your eCommerce team. More closed orders with less friction.

Lixsa integrates with your online store and/or eCommerce CRM, automatically syncing the catalog (SKUs, pricing, stock, and variants) and understanding your product listings. This way it provides accurate information (sizes, availability, shipping, and returns), suggests related products (cross-sell), and proposes alternatives (upsell) when an item is out of stock.

You can also manually upload packs, limited editions, or special items not published on your website. Lixsa interprets images, descriptions, attributes, and spec sheets, making its recommendations natural and useful in the buying context.

With each conversation, Lixsa learns and optimizes its suggestions, helping your customers find and buy faster and your eCommerce increase conversion and average order value.

With Lixsa the post-purchase process doesn't end at payment: the customer receives a personalized thank you message that reinforces trust and their relationship with your online store.

From that same channel, Lixsa can request shipping address confirmation. If it detects an error, it automatically updates it in your eCommerce/CRM to avoid logistics issues.

For purchases via bank transfer, Lixsa sends the payment instructions, validates the receipt, and adds a note in the CRM or eCommerce, keeping everything recorded for your team.

Additionally, this flow can be expanded with reminders, product recommendations, and next step information, all automatically and in real-time.

More peace of mind for your customers. More efficiency for your eCommerce team.

Lixsa proactively notifies your customers at every stage of the order: when it's being prepared, shipped, and about to arrive.

Messages are triggered automatically via WhatsApp, Instagram, or the customer's preferred channel, avoiding unnecessary calls or emails.

Thanks to the integration, Lixsa reads the order status directly from the connected CRM or eCommerce (Shopify, PrestaShop, Magento, WooCommerce, etc.), ensuring accurate and up-to-date information.

This way, your customers always know where their purchase is while your team saves hours of manual tracking.

More peace of mind for them. More time and efficiency for your eCommerce.

Before Lixsa talks to your real customers, you have a secure testing sandbox where you can train it, configure it, and validate that everything works as expected in your eCommerce.

In this space, you define its brand personality (name, tone, style, and main language) and load the key training information: product catalog, services, shipping and return policies, FAQs, and specific shopping and post-sale scenarios.

Here you can simulate conversations in real time to check how Lixsa responds to different customer inquiries. This allows you to adjust and perfect its answers before going live on your online store.

The system also shows practical examples of its behavior when facing text messages, audio, or images, ensuring a consistent and professional experience across all channels.

Ultimately, Test Mode is the place to guarantee that Lixsa is well trained, aligned with your brand, and ready to provide the best possible support from the very first contact.

If Lixsa is not 100% sure of the answer, it does not improvise: it escalates the conversation to your eCommerce team and notifies them immediately.

Assignment is intelligent: it routes each case to the correct member based on their profile (role, area, language, or online store) and their availability hours. That person receives a notification with all the purchase context: who the customer is, what they ordered, and what remains unresolved, to continue without losing the thread.

You can define simple rules: which topics must always be escalated (for example, returns, exchanges, shipping incidents, or payments), who gets assigned each type of case, and at what times.

If there is no one available at that moment, Lixsa informs the customer that a colleague will reach out later and leaves everything recorded and ready to resume in your eCommerce.

More control for you. Better experience for your customer.