1. About Lixsa's Service
What is Lixsa and how does it work?
Lixsa is a platform that automates customer service through WhatsApp. It answers questions, processes orders, and performs tasks like making reservations or handling returns, all automatically, 24/7.
What kind of tasks can Lixsa automate?
Lixsa can answer frequently asked questions, manage orders, make reservations, process returns, and recommend products based on your customers’ purchase history.
Does Lixsa only work with WhatsApp, or does it work with other channels too?
Currently, Lixsa is optimized for WhatsApp but can be integrated with other tools depending on your business needs.
Is it difficult to set up Lixsa for my business?
No, setting up Lixsa is quick and easy. Our team will guide you through the entire process to have it up and running in minutes.
Do I need technical knowledge to use Lixsa?
No, Lixsa is designed to be user-friendly, even for those without technical experience.
2. Benefits and Features
How can Lixsa improve my customers’ experience?
Lixsa responds immediately and accurately to your customers, even outside business hours, enhancing their satisfaction and loyalty to your brand.
Can Lixsa respond in different languages?
Yes, Lixsa can respond in over 100 languages, automatically adapting to your customers’ language.
How quickly does Lixsa respond to customer inquiries?
Lixsa responds instantly, ensuring no message goes unanswered.
Can Lixsa process orders, returns, or reservations automatically?
Yes, Lixsa is designed to handle these tasks autonomously, saving you time and effort.
Can Lixsa send images, videos, or audios as a response?
Yes, Lixsa can send and receive images, videos, and audios, providing an interactive and realistic experience for your customers.
3. Integrations and Customization
Can Lixsa integrate with my CRM or current tools?
Yes, Lixsa easily integrates with tools like Pipedrive and other CRMs, adapting to your existing processes.
Is it possible to customize Lixsa’s responses based on my business needs?
Absolutely. Lixsa allows you to adjust messages and conversation flows according to your products, services, and communication style.
Can I change the automatic messages and flows once they are set up?
Yes, you can modify and update messages at any time from the Lixsa platform.
What types of data can Lixsa handle (such as purchase history or preferences)?
Lixsa uses data such as purchase history, customer preferences, and behavioral patterns to provide personalized and relevant responses.
4. Setup and Usage
How long does it take to set up Lixsa for my business?
Lixsa can be up and running in your business in less than an hour, depending on your specific needs.
What information do I need to provide to get started?
You just need to share basic details about your business, frequently asked questions, and key processes you’d like to automate.
Can Lixsa connect me with a live agent if needed?
Yes, Lixsa allows conversations to be escalated to live agents with the full chat history available.
Can I try Lixsa before committing to the service?
Yes, we offer a free demo so you can see how Lixsa can transform your customer service.
5. Costs and Plans
How much does it cost to use Lixsa?
The cost depends on the size of your business and the features you need. Contact us for a personalized quote.
Is there a free or trial plan available?
Yes, we offer a free trial so you can experience the benefits of Lixsa before committing.
What happens if my customer volume increases? Is there a limit on interactions?
Our plans are scalable, so Lixsa can grow with your business without issues.
What payment methods do you accept?
We accept payments by credit card, bank transfer, and other methods depending on your location.
6. Security and Support
How secure is Lixsa’s platform for handling confidential information?
Lixsa uses advanced security protocols to ensure the protection of your customers’ and your business’s data.
What kind of technical support do you offer?
We provide 24/7 technical support to address any questions or issues you may have.
Does Lixsa comply with privacy regulations such as GDPR?
Yes, Lixsa complies with all privacy and data protection regulations, including GDPR.
What should I do if I experience technical problems?
You can contact us at any time, and our technical support team will be happy to assist you.
