Automatic Email Replies
Never leave an email unanswered again. Lixsa interacts in real-time with those who send an email to your Outlook or Microsoft 365 support account.
Revolutionize your Customer Service with Outlook
Classify and answer emails automatically, escalate complex cases to humans instantly, and centralize all your support communication in an omnichannel inbox with Lixsa.
Turn emails into solutions effortlessly.
Intent Classification
Lixsa scans the email text, identifies which department or request type it is, and automatically tags it to keep your inbox always clean and prioritized.
Omnichannel Inbox
Unify and master everything. You get a shared inbox for your team that handles Emails alongside WhatsApp and Social Networks. The AI absorbs the operational load, answering repetitive doubts 24 hours a day.
Real-time Human Handoff
Lixsa continuously analyzes the sentiment and complexity of the incoming email, escalating the most sensitive tickets in real-time to the right specialist with a complete context summary.
No, the current Outlook integration is focused 100% on conversational Customer Service (Answering questions, classifying tickets, routing to humans) and is not used for mass email campaigns or email cart recovery.
Yes, you can link both standard Outlook accounts (@outlook.com, @hotmail.com) and corporate accounts hosted under the Microsoft 365 infrastructure (@yourcompany.com).
Absolutely not. The integration is done via the official secure Microsoft OAuth login. Lixsa will never see or store your password, and will only request permission to operate in your delegated inbox.