Terms and Conditions

Last updated: September 2025

Official URL: https://lixsa.ai/en/terms-and-conditions

1. Provider Identity

These Terms govern access to and use of the website and services of Lixsa.ai, operated by Walkon Livos S.L., CIF/VAT B13674783, with registered address at Alfonso el Magnánimo 13, Office 1B, 46003, Valencia, Spain (hereinafter, “Lixsa”, “we”).
Contact: hi@lixsa.ai | Site: https://lixsa.ai | App: https://app.lixsa.ai

2. Acceptance

By accessing the website, creating an account, or using the Services, you confirm that you have read and accept these Terms and the Privacy Policy (Annex II). If you act on behalf of an entity, you represent that you have sufficient authority and accept the Terms on its behalf.

3. Definitions

  • Services: the Lixsa platform (web, APIs, conversational assistants), integrations, and related features.
  • Customer: a natural or legal person who purchases the Services.
  • End User: a person who interacts with the Customer’s assistant on the Customer’s channels.
  • Account: the Customer’s workspace in Lixsa.
  • Order/Plan: the commercial and technical conditions of the subscription plan and active add-ons (Annex I).
  • Customer Content: data, catalogs, texts, policies, messages, and materials the Customer uploads or connects.

4. Service Scope

Conversational AI assistant for sales and customer support with omnichannel capabilities (WhatsApp, Instagram/Facebook Messenger, email, webchat), native integrations (Shopify, Prestashop, Magento, WooCommerce, HubSpot, Google Calendar, Gorgias, Restoo.me), SmartTags, file/FAQ-based training, and handoff to human teams. The current features, usage limits, and prices are shown in the checkout panel.

5. Registration and Eligibility

You must be of legal age and have capacity to contract. You are responsible for: (i) the accuracy of your data; (ii) safeguarding credentials; (iii) all activity carried out from your Account.

6. Plans, Pricing, Billing, and Payments

  1. Subscription. Monthly or annual, with automatic renewal until cancellation.
  2. Available plans. Free, Starter, Startup, Scaling, Pro, and Enterprice (custom plan for high-volume clients or with special requirements). Current capabilities, limits, and prices are displayed during checkout at https://app.lixsa.ai.
  3. Prices and changes. We reserve the right to create, modify, or discontinue plans and prices. We will notify customers at least 30 days in advance before a change affects their next renewal.
  4. Taxes. Applicable taxes will be added (e.g., VAT).
  5. Payments and methods. Charges are made in advance at the start of each period:
    • If the customer signs up through our platform: Stripe (card, SEPA, and other methods available in Stripe).
    • If the customer signs up via the Shopify App Marketplace: the payment method will be Shopify Billing, according to its terms.
    If a charge fails, we may suspend or limit access until payment is regularized.
  6. Plan changes. Upgrades are prorated; downgrades take effect in the next period.

Right of withdrawal (EU consumers): if you contract as a consumer, you have 14 days to withdraw. By starting to use the service during that period, you request its execution and, if you withdraw, we may retain the proportional part already provided. Not applicable to business customers.

7. Free Trials and Promotions

We may offer 7, 14, or 30-day free trials. Unless expressly stated otherwise, at the end of the trial the subscription starts automatically for the selected plan, unless cancelled before the trial ends. Promotions are governed by their specific terms.

8. Cancellation and Refunds

You can cancel at any time from https://app.lixsa.ai. Cancellation takes effect at the end of the current period; no refunds are provided for periods already started unless legally required or agreed in writing by Lixsa.

9. Permitted Use and Restrictions

  • Do not use the Services for spam, fraud, phishing, impersonation, malware, or unlawful purposes.
  • Comply with channel policies (Meta/WhatsApp Cloud API, Instagram/Facebook, email providers) and the terms of integrated third parties.
  • Strict compliance with WhatsApp Business (Cloud/API) Terms and Policies: https://www.whatsapp.com/legal/business-policy. The Customer is responsible for compliance.
  • Do not bypass security or perform reverse engineering, unauthorized pentests, scraping/mining beyond public APIs, or uses that degrade the service.
  • Do not upload Content that infringes intellectual property, privacy, or applicable regulations.
  • Comply with data protection laws and inform your End Users.

We may suspend or terminate access due to breaches, operational/legal risk, or authority requirements.

10. Customer Content

Customer Content and the conversations of its users belong to the Customer. Lixsa receives a limited license (non-exclusive, worldwide, royalty-free) to host, process, analyze, and display such content to provide and improve the Services.

11. Usage Data and Improvements

We may generate and use aggregated/anonymous data (without identifying any person) for statistical, security, benchmarking, and product improvement purposes.

12. Third-Party Integrations

Integrations (Shopify, Prestashop, WooCommerce, Magento, HubSpot, Google Calendar, Restoo.me, Gorgias, Meta, etc.) are also governed by the terms and policies of those third parties. We do not control their availability or changes and are not liable for third-party interruptions.

13. Support

Support hours: 9:00–18:00 (CET) via hi@lixsa.ai and WhatsApp +34 601 57 05 69. Availability may vary by plan and due to scheduled or emergency maintenance.

14. Privacy and Data Protection

The processing of personal data is governed by the Privacy Policy (Annex II) and, when we act as a Processor, by the DPA (Annex III). The Customer warrants it has informed its End Users and has an appropriate legal basis. Where applicable, we will apply Standard Contractual Clauses for international transfers. We implement reasonable security measures (encryption in transit/at rest, access controls, audits, etc.).

Responsibility for consent for marketing communications. The Customer is the sole party responsible for (i) obtaining, documenting, and maintaining a valid legal basis (e.g., explicit consent or other applicable legal basis) to send marketing communications and campaigns to its end users via Lixsa (including WhatsApp, Instagram/Facebook Messenger, email, or any other channel), (ii) managing opt-ins, opt-outs, and suppression lists, and (iii) proving such consent to third parties and authorities. Lixsa acts as a provider/processor that processes and sends messages on the Customer’s behalf and assumes no responsibility for the absence of, or defects in, such legal basis.

15. Intellectual Property

Lixsa—its software, models, documentation, templates, and know-how—is the property of Walkon Livos S.L. or its licensors. We grant the Customer a limited, revocable, non-transferable license to use the Services in accordance with its Plan and these Terms.

16. Feedback

If you submit ideas or suggestions, you grant us a perpetual, worldwide, royalty-free license to use them without any obligation of compensation, unless otherwise agreed in writing.

17. Confidentiality

Each party will keep the other’s non-public information confidential and use it only for contract performance, exercising reasonable care.

18. Beta Programs

Beta or experimental features are provided “as is”, may contain errors, and may be modified or withdrawn at any time.

19. Marketing Communications and Brand Use

Marketing communications via Lixsa. Campaigns, push messages, or promotional communications that the Customer sends to its users through Lixsa must comply with applicable regulations (anti-spam, consumer protection, LSSI/DSA/GDPR or equivalents) and with channel policies (e.g., WhatsApp Business/Cloud API, Meta, email providers). The Customer warrants that it has consent or another valid legal basis to contact each recipient and that it provides effective opt-out mechanisms. Lixsa is not responsible for verifying or collecting such consents.

Pricing for push campaigns. Push campaigns are billed per message. The price varies according to the Customer’s plan and the recipient’s destination country. Applicable amounts are shown during checkout or in the current rate table.

Brand use. Unless the Customer states otherwise, Lixsa may use the Customer’s name and logo as a commercial reference (website, materials, case studies).

20. Regulatory Compliance

The Customer will not use the Services in countries or on behalf of persons sanctioned, nor for purposes prohibited by export, anti-corruption, and anti-money laundering laws. The Customer will comply, where applicable, with the LSSI, DSA, and advertising/consumer regulations.

21. Right of Admission

We reserve the right not to onboard or to cease providing service to any prospective or existing customer we deem suspicious or with whom we prefer not to continue working, at our sole discretion and in accordance with applicable law.

22. Removal Due to Inactivity

We may delete inactive accounts after 90 consecutive days without use. Where reasonable, we will attempt to notify the Account email in advance.

23. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided “as is” and “as available”. We do not warrant continuity, error-free operation, or fitness for a particular purpose. We are not responsible for third-party services/channels.

24. Limitation of Liability

  • Lixsa will not be liable for indirect damages (lost profits, loss of data, opportunities, or reputation), unless required by law.
  • Total liability is limited to the amount paid by the Customer to Lixsa in the 12 months preceding the event giving rise to the claim.
  • Liability is not excluded for willful misconduct, gross negligence, or personal injury where the law prevents such exclusion.

25. Force Majeure

Neither party will be liable for failures due to causes beyond its reasonable control (disasters, major outages, wars, strikes, government actions, critical cloud incidents, etc.).

26. Suspension and Termination

We may suspend or terminate the Account without prior notice if you breach these policies or clauses, there is a security/operational risk, non-payment, fraud, abusive use, or legal requirement. Upon termination, access is disabled and outstanding amounts remain due.

27. Assignment and Subcontracting

You may not assign this contract without our written consent, except for internal reorganizations that do not prejudice our rights. Lixsa may subcontract (e.g., hosting) while remaining responsible to the Customer.

28. Changes

We may update these Terms for legal, technical, or operational reasons. We will publish the current version at https://lixsa.ai/es/terminos-y-condciones and inform you of material changes. If you disagree, you may cancel before the next renewal. Continued use implies acceptance.

29. Governing Law and Jurisdiction

These Terms are governed by Spanish law. For B2B disputes, the courts of Valencia (Spain) have exclusive jurisdiction, unless mandatory rules provide otherwise.

30. Severability

If any clause is invalid or unenforceable, it will be construed in line with the law to reflect the original intent; the remainder will continue in force.

ANNEX I — Service Order/Plan (Binding Template)

Provider: Walkon Livos S.L. (B13674783)
Customer: [Company name / Full name]
Customer CIF/NIF/VAT: [●]
Account admin email: [●]
Plan: [Free / Starter / Startup / Scaling / Pro / Enterprice (custom)]
Included users / Usage limits: [●]
Enabled channels: [WhatsApp / IG Messenger / FB Messenger / Email / Webchat]
Active integrations: [Shopify / WooCommerce / Prestashop / Magento / HubSpot / Gorgias / Restoo.me / Google Calendar / Others]
Add-ons: [Push/WhatsApp Campaigns (per-message billing, price by plan and country) / SmartTags / etc.]
Recurring price: [€●/month | €●/year] + taxes
Payment method: Stripe (card / SEPA / others available) or Shopify Billing (if signup was via the Shopify Marketplace)
Start date: [●]
Trial (if applicable): [7 / 14 / 30 days]
Renewal: Automatic (monthly/annual) until cancellation
Support contact: hi@lixsa.ai | +34 601 57 05 69 (9:00–18:00 CET)

The digital signature/acceptance of this Order at https://app.lixsa.ai incorporates this Annex I into the Terms. Subsequent plan/add-on changes in the dashboard replace the current Order as of their confirmation.

ANNEX II — Privacy Policy (Lixsa.ai)

See the current document at https://lixsa.ai/en/privacy-policy. It forms an integral part of these Terms.

ANNEX III — Data Processing Agreement (DPA)

Available for signature with each Customer. Governs instructions, security measures, sub-processors, and international transfers; prevails over any conflicting clause on data protection matters.