Create your account, connect your e-commerce/CRM (e.g., Shopify), and add your key business information. Test everything in the Playground before opening real channels.

It’s the information Lixsa learns from: policies, processes, product catalog (text and images), PDFs, and URLs. The clearer the content, the better it responds.

Yes. You can customize its name, introduction, and style (more formal or more casual).

Yes. There’s a free plan (great for getting started), and when you switch to a paid plan, you get a 7-day trial. You can cancel anytime.

It depends on your stack. With Shopify, it’s very quick—you install from Lixsa and test in the Playground before connecting channels.

Yes. It transcribes customer voice messages and analyzes images (colors, types, variations) to respond and give better recommendations.

Yes. It can create orders (e.g., in Shopify) and send a payment link or instructions, adding notes if any details are missing (like an apartment number).

Yes. You can enable abandoned cart recovery and a post-purchase message to confirm shipping details and prevent mistakes.

It keeps short-, medium-, and long-term memory to ensure continuity, so customers don’t have to repeat steps.

Yes. You can turn off Lixsa in a single conversation or for the whole account and reply manually.

Yes. Direct messages go to the same inbox; currently one Instagram account per store.

Yes, it’s one of the supported channels along with WhatsApp, Instagram, and Facebook.

Yes. You can prioritize certain products (to promote them) or hide them if you don’t want to offer them on that channel.

A Meta Business account.
Lixsa will connect easily, allowing you to set up WhatsApp in just a few clicks.

Yes, as long as the number can be verified (via SMS or call) and is not active in another solution at the same time.

A conversation includes all messages between the customer and the business within 24 hours from the first message.

Yes. They depend on your company’s verification status in Meta (e.g., unverified \~250/day; verified starting at \~1,000/day and increasing based on usage and reputation).

In Lixsa, you’ll see and manage conversations starting from the moment of connection. (Meta’s API policies do not transfer previous chats from the mobile app to third-party inboxes).

They are billed separately (based on volume and Meta’s policies). We usually support you with your first campaigns to help you get the best results.

Yes. If you use Shopify, it syncs with your audience segments. You can also upload audiences from a CSV file.

Yes, and we help you collect it. For example, you can send an email with a button to WhatsApp so the customer subscribes with a message like “I want to join the list.” They will then be tagged for safe segmentation.

A conversational and personalized tone like “just letting you know what you were looking for is now available… want me to tell you more?” works much better than cold messages that only share discounts.

For messages sent outside the 24-hour window or to start a conversation, yes. Lixsa handles the creation and sending, and approval usually takes just a few minutes.

Yes, Lixsa does not impose geographic restrictions; Meta’s policies on number and origin apply. We guide you on best practices for reach and reputation.

Lixsa can track the sales or bookings generated through the campaign, as well as interactions, and you can view everything in the analytics dashboard.

You install the Shopify skill from Lixsa; it syncs the catalog (with images), policies, and pages, and Lixsa can create orders and add notes when some information is missing.

Lixsa integrates with WooCommerce, PrestaShop, and Magento through a simple and direct plugin, syncing content and product catalogs.

We integrate with Restoo.me to manage reservations and experiences. Customers can request bookings through WhatsApp, Facebook Messenger, or Instagram Messenger. It also sends confirmation messages and reminders.

We integrate with Walcu (an automotive-focused CRM) to qualify and provide conversational follow-up for leads.

Yes, we integrate with HubSpot for lead qualification, conversation summaries, contact creation, and ticket management.

Yes. We provide an API and speed up integrations through connectors when needed, while ensuring data quality.

A conversation includes all interactions with a customer within 24 hours from the first message. It’s a simple and transparent unit of billing.

No. They are billed separately and charged at the time of sending (based on volume and Meta templates).

Start with the free plan to validate volume and fit, and move to a higher plan when needed.

Yes. If you exceed the usage of standard plans, we design a custom plan tailored to your company.

The connection to WhatsApp Business Cloud is included in your plan; you don’t pay Lixsa any additional license fee to use it.

You’ll still be able to manage conversations already open. To start new ones outside the window or run campaigns, you’ll need to upgrade your plan or package. We’ll guide you in choosing the best option.

Lixsa applies data minimization and access control. It does not massively sync customer or order databases; instead, it queries customer data in real time from your e-commerce or CRM when needed, reducing exposure of sensitive information.

Training data and conversations are stored to operate and improve the service. Your team accesses them based on roles and permissions; our support team may review conversations to help you optimize (we inform customers about this).

For security, Lixsa verifies the phone number: it only shows order details if the customer messages from the same number used to make the purchase. If not, it escalates to a human agent.

Yes. You can invite your team as employees (restricted access) or administrators (full access), and set availability and routing rules.

Audio and images are processed to understand the request (transcription/vision) and take action. You can disable these features if needed.

We work with providers aligned with European framework requirements and share security/DPA documentation upon commercial request. In addition, Lixsa minimizes customer data replication by relying on source queries.