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Frequently Asked Questions
How long does it take to get it up and running?
In less than 15 minutes, you can create your Lixsa account, complete the automatic training, and connect your favorite communication channels: WhatsApp, Instagram Messenger, Facebook Messenger, Email, or Webchat. From there, Lixsa takes care of the rest with a guided system that streamlines customer support and enhances your users’ experience.
Which channels does it respond to?
WhatsApp, Instagram Messenger, Facebook Messenger, email (G-Suite/Outlook), and WebChat — all unified in the same inbox with Lixsa, so you can manage conversations easily and never miss an opportunity.
What happens if it doesn’t know the answer?
If Lixsa doesn’t have the answer or can’t solve the issue, the inquiry is forwarded directly to the team member responsible for that area. This ensures every customer receives the best support without wasting time.
Does it understand audio and images?
Lixsa recognizes voice notes and analyzes photos or screenshots to identify products or issues, speeding up responses and improving the customer experience.
Can I add my product catalog?
Yes, you can add your product catalog, and Lixsa will learn from it to recommend the right item to each customer, boosting sales and improving the shopping experience.
Can it schedule appointments?
Yes, Lixsa.ai can automatically schedule appointments in your Google Calendar. It collects the customer’s details, checks your availability, and books the appointment. You can connect as many calendars as you need.
Can I cancel or change my plan?
With Lixsa.ai, you have complete flexibility: change or cancel your subscription plan at any time, with no commitments or long-term contracts.
Do you offer support?
Of course! If you need help, you can reach out directly to the Lixsa team via WhatsApp, and we’ll be happy to assist you.
It’s time to boost your sales.
Start your free account today—no credit card needed—and work with best-in-class AI. In 20 minutes, it’s trained and running.