Lixsa centralizes all messages from your online store or eCommerce business into a single omnichannel inbox. Whether they contact you via WhatsApp, Instagram, Facebook Messenger, email, or webchat: everything arrives in the same place so your team doesn't miss any conversation or sales opportunity.
Taking an order via WhatsApp, Facebook Messenger, or Instagram in an online store usually requires manual steps. Lixsa automates this flow: it detects the customer's intent, creates the order in your eCommerce, and generates a checkout with a payment link ready, reducing errors and response times.
With Lixsa, you can launch WhatsApp campaigns for your online store in minutes. Track in real-time who opened, who clicked, and who bought to measure the performance of each campaign and optimize your eCommerce sales.
Lixsa integrates with your online store and/or eCommerce CRM, automatically synchronizing the catalog (SKUs, prices, stock, and variants) and understanding your product sheets. It offers precise information, suggests related products, and proposes alternatives when an item is unavailable.
Lixsa's abandoned cart recovery operates exclusively on WhatsApp and is multi-language, activating conversational reminders when a customer adds products to the cart but doesn't complete the purchase. In WhatsApp, these carts convert up to 4 times more than via email.
With Lixsa, the post-purchase process doesn't end with payment: the customer receives a personalized thank-you message that reinforces trust and the relationship with your online store. From that same channel, Lixsa can request confirmation of the shipping address.
Asking for reviews manually is time-consuming and often forgotten. Lixsa automates the request: a few days after the customer receives their order, it sends a message to know their purchase experience. If positive, it invites them to leave a public review.
Lixsa notifies your customers proactively at every stage of the order: when it's prepared, shipped, and about to arrive. Messages are automatically triggered via WhatsApp, Instagram, or other preferred channels, avoiding unnecessary calls or emails.