Case Study
Live4Life
Transforming Student Rentals with Lixsa
Live4Life, an online platform specializing in the rental of apartments and rooms for students and young professionals, offering medium and long-term stays with 100% digitalized and automated processes.
Challenges
Live4Life faced significant operational and customer service challenges:
- Responding quickly to inquiries: The average response time was approximately 30 minutes, leading to customer dissatisfaction and impacting conversions.
- Managing multilingual requests: The diversity of international clients required overcoming language barriers to provide efficient service.
- Providing detailed information: Users demanded clear specifications about properties, including photos, locations, and rental conditions.
- Optimizing human resources: 50% of staff time was spent answering repetitive questions, limiting their ability to address more complex issues.
Solution
To overcome these challenges, Live4Life implemented Lixsa, achieving a significant transformation in its processes:
Fast and Efficient Responses
- Lixsa reduced the average response time from 30 minutes to just 1 minute, enhancing the customer experience and accelerating decision-making.
Detailed and Accessible Information
- Lixsa automated the provision of key property information, including photos, descriptions, locations, and rental conditions, streamlining the inquiry and decision-making process for customers.
Multilingual Support
- With support in multiple languages, Lixsa eliminated language barriers, allowing them to serve 100% of international clients and expanding the global reach of the platform.
Increased Focus on Complex Cases
- By automating 70% of repetitive inquiries, Lixsa freed up the human team to focus on resolving conflicts between tenants and owners and managing contracts more efficiently.
Results
The implementation of Lixsa generated outstanding results for Live4Life:
Reduction in Response Time
The average response time decreased by 97%, dropping from 30 minutes to just 1 minute, significantly enhancing customer satisfaction.
Increase in Bookings
- Confirmed bookings increased by 25%, driven by the speed and accuracy of responses.
Optimization of Human Resources
- The human team reduced time spent on repetitive inquiries by 70%, allowing for a strategic focus on conflict management and service improvement.
International Expansion
- Multilingual support led to a 30% growth in international clients, positioning Live4Life as a benchmark in the temporary rental market.
"The impact of Lixsa on our work has been extraordinary. It has allowed us to optimize our tasks, freeing our team members to focus on what truly matters: managing contracts and resolving any issues that may arise between tenants and landlords, thereby elevating the quality of our service."
Connect Simplify Optimize with Intelligence
Lixsa allows you to scale without limits.
Increase Your Sales, Reduce Your Costs, and Boost Customer Satisfaction
