Case study
Bacai
Gastronomic Innovation
with Lixsa
Bacai, the first artificial intelligence restaurant in Valencia, known for merging technology and fine dining to provide a unique experience for its customers.
Challenges
1. Reservation Management
Effective coordination of bookings, last-minute changes, and ongoing inquiries, ensuring that the customer experience remains unaffected.
2. Detailed Information
Provision of clear and accurate data on:
- Special menus.
- Prices.
- Wine pairing options.
3. Personalization
Tailoring culinary recommendations considering:
- Individual preferences.
- Allergies.
- Specific tastes of each customer.
4. 24/7 Availability
Guarantee of constant and empathetic service, available at any time of the day.
Solution
With Lixsa, Bacai transformed its operations, automating key processes and personalizing every interaction with customers.
1. Simplified Reservation Management
Lixsa managed to reduce reservation management time by 80% through:
- Sending automatic confirmations.
- Real-time management of changes.
- Swift processing of new requests.
2. Clear and Direct Communication
Thanks to optimized communication, customers now receive:
- Detailed information about menus, special dishes, prices, and wine recommendations.
This improved the clarity of interactions by 95%.
3. Total Menu Customization
Lixsa offers a unique dining experience by customizing menus according to:
- Customer preferences.
- Inquiries about allergies and dietary restrictions.
This resulted in a 30% increase in customer satisfaction.
4. Constant and Empathetic Support
With 24/7 support, Lixsa can:
- Handle inquiries and requests outside of business hours.
- Increase late-night and last-minute reservations by 20%.
Results
1. Greater Operational Efficiency
The automation of repetitive tasks allowed staff to focus on enhancing the guest experience, reducing the operational workload by 40%.
2. Increased Customer Satisfaction
Thanks to personalized interactions and quick responses to inquiries, service ratings rose by 25%, reflected in positive reviews.
3. Rise in Reservations
Constant availability and efficient management led to a 30% increase in monthly reservation volume.
4. Strengthened Reputation
Bacai solidified its position as a leader in culinary innovation, gaining 15% more positive reviews on evaluation platforms.
"Since we implemented Lixsa in our system, we've noticed a significant change in our customers' interest. They love receiving personalized recommendations based on their tastes, which has transformed the experience of enjoying our dishes into something unique and memorable."
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